Exchange Policy
Exchange Window
- Exchange requests must be raised within 3 days of delivery.
- Requests raised after this window will not be accepted.
- Exchange is available only for select products; eligibility for a specific item is shown on that product's page on our website. This per-product exchange information may be changed without prior notice.
Conditions for Exchange
- Items must be unused and unwashed, for hygiene reasons.
- The product must have its original packaging and tags intact. Items without original tags will not be accepted.
- Customized products cannot be exchanged or returned.
- A swap charge of ₹100 applies to exchanges of non-customized products.
- Where mandatorily required under our Return Settings, an unboxing video may need to be provided as proof of the product's condition at the time of opening.
Pickup & Self-Shipping
- If reverse pickup service is not available at your location, you will need to self-ship the product to our office address (see below).
- Return/exchange shipping charges may apply on a case-to-case basis, in addition to the ₹100 swap charge.
How to Request an Exchange
- Contact us within 3 days of delivery via our contact form, quoting your order number.
- Share clear photos/videos of the product, tags, and packaging (and unboxing video, if applicable).
- Our team will confirm eligibility and share further instructions, including the return address and any applicable charges.
No Cancellations, No Refunds
- We do not offer refunds under any circumstances — only exchanges, as described above.
- Orders cannot be cancelled once placed; please see our Cancellation Policy for details.
Contact Us
Panvi (Trade Name: P K Impex) Address: D-198, Block-D, Sector-8, Vidhyadhar Nagar, Jaipur, Rajasthan, 302023 Website: panvi.in Contact form: panvi.in/pages/contact